At glowingera.com, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.
Returns & Refunds Eligibility
Items must be returned within 14 days of delivery.
Products must be unused, in original packaging, and in the same condition as received.
Proof of purchase (order number or receipt) is required for all returns.
Non-Returnable Items
The following items cannot be returned or refunded:
Personalized or custom-made products.
Items marked as “Final Sale.”
Gift cards and downloadable digital products.
Products that have been used or damaged by the customer.
Refund Process
To initiate a return, contact us at [email protected] with your order number and reason for return.
Once approved, you will receive return instructions, including the return shipping address.
After receiving and inspecting the item, we will process your refund within 10 business days.
Refunds will be issued to the original payment method.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping fees ($5) are non-refundable unless due to our error.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 15 days of delivery with photos of the item and packaging.
We will arrange a replacement or issue a full refund.
Late or Missing Refunds
If you haven’t received a refund after the processing time, please check with your bank or payment provider.
If the issue persists, contact us at [email protected]
For any refund-related questions, feel free to reach out to [email protected]